We can manage your entire IT environment so you have the time to focus on what is important to you, your business. Leave the technology concerns to us.
24x7 Help Desk – We don’t take vacations like fulltime employees, we are there when you need us 24 hours a day 7 days a week. Just pick up the phone and help is just a call away.
Website-based Support – Just log on to our website and fill out a service request.
Email-based Support – You can send an e-mail to the helpdesk just as easily as picking up the phone.
Remote Support – As long as you are connected to the Internet, we can connect to your machine remotely and start fixing problems right away. No more waiting for hours while the computer guy drives to the office.
Onsite Support – We can always have a real live person onsite to help you. Whether it’s an upgrade, problem, or a user just needs some help with Microsoft Office, we can be there to help. Again, this is all part of the deal and you won’t be charged extra for onsite support.
Preventative Maintenance – We will keep a watchful eye on your systems and do our best to prevent problems from occurring. We keep you up to date on service packs, patches, anti-virus, anti-malware, backups, and everything else your systems need. We stop problems before they happen.
Procurement Assistance – Do you need to make a hardware or software purchase? We can assist you in finding what you need. Best of all, we will make the purchases on your behalf with no markup. That’s right; we are not a reseller so when we buy hardware for you we make no profit. Just another service we provide to save you time and hassle.
Management Reports – We provide monthly status on your systems. What went wrong, what we did to keep you running, patches, helpdesk tickets logged…. you name it. We want to make sure that you know everything about your systems and the services we are providing to keep those systems up and running.